Shipping policy
SHIPPING POLICY
01|04
ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has shipped.
Please note that during high-demand periods, processing times may be slightly extended.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Puerto Rico: 2–5 business days
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United States: 3–7 business days
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International: 7–15 business days
Delivery times are estimates and not guaranteed.
SHIPPING CARRIERS
We work with trusted carriers to ensure reliable delivery. Carrier selection may vary depending on destination and availability.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
SHIPPING DELAYS
We are not responsible for delays caused by carriers, customs, or unforeseen circumstances such as weather conditions or high shipping volumes.
LOST OR STOLEN PACKAGES
01|04 is not responsible for lost or stolen packages confirmed to be delivered to the address entered at checkout.
If you believe your package has been lost or stolen, please contact the carrier directly.
INCORRECT SHIPPING ADDRESS
It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete.
We are not responsible for orders shipped to incorrectly provided addresses.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 48 hours of delivery at:
Include your order number and photos of the damaged item.
INTERNATIONAL SHIPPING & CUSTOMS
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
01|04 is not responsible for delays caused by customs.
CONTACT
For any shipping-related questions, please contact us at:
01|04 — Built Different.